What measures ​are we ​​taking at MS Vision regarding the Coronavirus?

The health of our employees and customers ​is very important to us, and all our colleagues ​will be observing the hygiene requirements that have been / are imposed by the national health authorities to protect people. We ​will respect all rules and restrictions that local authorities impose on travel and doing business. ​All efforts will be made to carry out our work as much as possible and the head-office remains accessible for all your questions.

What does this mean for the on-site service activities by our engineers?

  • For planned service activities we will contact customers to check if we can perform service activities on-site. If both the customer and the MS Vision team agree that the service can be performed we will plan the activities and send an engineer on-site. If the service visit can not take place, the appointment will be cancelled and postponed until further notice.
  • For service calls that we receive, we will check the priority and ability of our team to perform the service activit​y. Travel restrictions may result in a delay of service activities.
  • For remote service (Teamviewer, telephone​, video call) our service team will continue to provide the support you can expect from MS Vision.
  • In case of fever or a cold of our engineer, the planned appointment ​will be cancelled and postponed until further notice.
  • If our ​Engineer is received by a person with questionable health, he reserves the right to cancel the appointment.

We hope we can rely on your understanding and cooperation. In case of questions our head-office in Almere can be reached at +31 (0) 365 367 526 or info@msvision.com.

On behalf of team MS Vision we wish all of you wisdom and strength.

MSVision Dedicated to Mass Spectrometry

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