What measures are we taking at MS Vision regarding the Coronavirus?
The health of our employees and customers is very important to us, as such all our colleagues will be observing the hygiene requirements that have been / are imposed by the national health authorities to protect people. We will respect all rules and restrictions that the EU countries impose to travel and doing business. All efforts will be made to carry out our work as much as possible and the head-office remains accessible for all your questions.
What does this mean for the on-site service activities by our engineers?
- For planned service activities we will contact customers to check if we can perform service activities on-site. If both the customer and the MS Vision team agree that the service can be performed we will plan the activities and send an engineer on-site. If the service visit can not take place, the appointment will be cancelled and postponed until further notice.
- For service calls that we receive, we will check the priority and ability of our team to perform the service activity. Travel restrictions may result in a delay of service activities.
- For remote service (Teamviewer, telephone, video call) our service team will continue to provide the support you can expect from MS Vision.
- In case of fever or a cold of our engineer, the planned appointment will be cancelled and postponed until further notice.
- If our Engineer is received by a person with questionable health, he reserves the right to cancel the appointment.
We hope we can rely on your understanding and cooperation. In case of questions our head-office in Almere can be reached at +31 (0) 365 367 526 or firstname.lastname@example.org.
On behalf of team MS Vision we wish all of you wisdom and strength.