MS Vision provides multi vendor maintenance and repair service plans

Cost of ownership, up-time, fast response, quality parts available overnight – it’s all important! Our plans are made to suit your demands and can be tailored to your specific requirements,  instrument configuration and budget in a flexible way – we create customized solutions because one size doesn’t fit all!

Service plans

Contact us to find out what MS Vision can do for you!

Platinum & Platinum Elite

MS Vision’s Platinum Plan is designed to give you the highest level of service and maintenance available. This all-inclusive plan covers all parts, full labour, travel and lodging and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented on detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo, Agilent and CTC

For whom?

Ideal for customers who need the certainty of performing instruments due to regulations or instrument workload and who want to have full control over costs.

Platinum Service Plan Highlights

  • All parts included
  • Labour, travel and lodging costs for PM and breakdown visits included
  • Guaranteed response time of 3 (optionally 2) working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible

Platinum Elite Service Plan Highlights – Uptime Guarantee & a Designated Engineer

  • All parts included
  • Labour, travel and lodging costs for PM and breakdown visits included
  • Guaranteed response time of 3 (optionally 2) working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Uptime guarantee
  • A designated engineer

Gold & Gold Plus

MS Vision’s Gold Service Plan offers coverage of full labour, travel and lodging costs and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo, Agilent and CTC

For whom?

Ideal for customers who need the certainty of performing instruments due to regulations or instrument workload.

Gold Service Plan Highlights

  • Includes all labour, travel and lodging costs for PM and breakdown visits
  • Guaranteed response time of 5 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Gold Plus Service Plan Highlights – upgrade to 3 days response time!

  • Includes all labour, travel and lodging costs for PM and breakdown visits
  • Guaranteed response time of 3 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Silver and Silver Plus

MS Vision’s Silver Service Plan offers a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo, Agilent and CTC.

For whom?

Ideal for customers who generally need a quick response time at moderate costs.

Silver Service Plan Highlights

  • Guaranteed response time of 5  working days for breakdowns
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Includes PM-kits for HPLC contracts
  • Reduced rates for additional labour, travel and overnight stays
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Silver Plus Service Plan Highlights – upgrade to 3 days response time

  • Guaranteed response time of 3 working days for breakdowns
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Includes PM-kits for HPLC contracts
  • Reduced rates for additional labour, travel and overnight stays
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

MS Vision’s Bronze Service Plan is a preventative maintenance plan aimed to optimizing your instrument performance. It is based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo, Agilent and CTC

For whom?

Ideal for customers which want to ensure a proper performance of their systems at affordable costs where a guaranteed response time is not a prime requirement.

Bronze Service Plan Highlights

  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Includes PM-kits for HPLC contracts
  • Reduced rates for travel and overnight stays for additional service visits
  • Corrective visits given priority over non-contract customers
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Thank you for delivering such a nice instrument!

I would like to thank you again for your efforts in setting up our High Mass Q-Tof-MS and in introducing my students to the basic operating principles of the instrument. We performed the first measurements this week, which went really well. You did a great job and we are very happy with our new toy.

Prof. Dr. Andrea Sinz
Martin-Luther University Halle-Wittenberg

Thank you for the repair and training.

I would like to take the opportunity to thank you for the repair of our Quattro Micro and subsequent ‘hands on’ training course. The training course was very useful, generating positive feedbacks from the attendees. We look forward to receiving the training course certificates.

Dr. Nancy Weisbach
Across Barriers GmbH

We are pleased with your service

The highly skilled service technicians of MS Vision are a keystone for us to achieve the highest uptime possible.

Dominic Helm
EMBL

MS Vision is our long lasting services partner

MS Vision is our long lasting services partner for the maintenance and troubleshooting of our entire fleet of LC-MS/MS instruments. For us, their eagerness to extend their portfolio with new services and collaboratively identify ways of improvements is very much appreciated and fundamental in the reduction of instrument downtime that has been achieved.

Niels Martha
TLR International Laboratories

Installation of five Thermo mass spectrometers at Biomedicum, Karolinska Institutet, Stockholm

The team of MS Vision has recently helped us to relocate our entire mass spectrometry lab, including five Orbitrap instruments (three Q Exactive series, one Elite and one Fusion) within the campus of Karolinska Institutet. Both the preparation and execution of this delicate operation was performed with absolute profession and accuracy. After the careful move, it took only two days to get all systems up and running like they would have never been down for a second. Needless to say how grateful we are for MS Vision for this excellent job!

Akos Vegvari, PhD
Proteomics Biomedicum, Karolinska Institutet