At MS Vision we also provide high quality on-call service for LC-MS systems from Waters, ThermoFisher and Sciex.

No signal anymore? Silence when you came into the lab in the morning? All indicators in error mode? Give us a call and we will try to help you as soon as possible.

On-Call Service

Our skilled service engineers have a long lasting experience in the industry and with the instruments and can quickly resolve the problems on your systems. We also offer remote support via TeamViewer, which can often help to solve simple adjustment issues or to better locate the source of an error in order to be able to ship the proper spare parts in advance.

In our own in-house board repair facility we also repair boards in order to keep costs affordable. This is particulary helpful with older systems, where no new spare parts are available anymore and helps to secure your valuable assets.

On-Call Service

Thank you for delivering such a nice instrument!

I would like to thank you again for your efforts in setting up our High Mass Q-Tof-MS and in introducing my students to the basic operating principles of the instrument. We performed the first measurements this week, which went really well. You did a great job and we are very happy with our new toy.

Prof. Dr. Andrea Sinz
Martin-Luther University Halle-Wittenberg

Thank you for the repair and training.

I would like to take the opportunity to thank you for the repair of our Quattro Micro and subsequent ‘hands on’ training course. The training course was very useful, generating positive feedbacks from the attendees. We look forward to receiving the training course certificates.

Dr. Nancy Weisbach
Across Barriers GmbH

We are pleased with your service

The highly skilled service technicians of MS Vision are a keystone for us to achieve the highest uptime possible.

Dominic Helm
EMBL

MS Vision is our long lasting services partner

MS Vision is our long lasting services partner for the maintenance and troubleshooting of our entire fleet of LC-MS/MS instruments. For us, their eagerness to extend their portfolio with new services and collaboratively identify ways of improvements is very much appreciated and fundamental in the reduction of instrument downtime that has been achieved.

Niels Martha
TLR International Laboratories

Installation of five Thermo mass spectrometers at Biomedicum, Karolinska Institutet, Stockholm

The team of MS Vision has recently helped us to relocate our entire mass spectrometry lab, including five Orbitrap instruments (three Q Exactive series, one Elite and one Fusion) within the campus of Karolinska Institutet. Both the preparation and execution of this delicate operation was performed with absolute profession and accuracy. After the careful move, it took only two days to get all systems up and running like they would have never been down for a second. Needless to say how grateful we are for MS Vision for this excellent job!

Akos Vegvari, PhD
Proteomics Biomedicum, Karolinska Institutet