MS Vision provides multi vendor mass spectrometry maintenance and repair service plans

Cost of ownership, up-time, fast response, quality parts available overnight – it’s all important! Our plans are made to suit your demands and can be tailored to your specific requirements,  mass spectrometry instrument configuration and budget in a flexible way – we create customized solutions because one size doesn’t fit all!

The contract conditions of the matrix below are applicable for MS systems only.

Service plans

Contact us to find out what MS Vision can do for you!

Platinum & Platinum Elite

MS Vision’s Platinum Plan is designed to give you the highest level of service and maintenance available. This all-inclusive plan covers all parts, full labour, travel and lodging and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented on detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo Scientific, Agilent and CTC

For whom?

Ideal for customers who need the certainty of performing instruments due to regulations or instrument workload and who want to have full control over costs.

Platinum Service Plan Highlights

  • All parts included
  • Labour, travel and lodging costs for PM and breakdown visits included
  • Guaranteed response time of 3 working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics included
  • O.E.M. independence hence different instrument combinations possible

Platinum Elite Service Plan Highlights – Uptime Guarantee & a Designated Engineer

  • All parts included
  • Labour, travel and lodging costs for PM and breakdown visits included
  • Guaranteed response time of 2 working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics included
  • O.E.M. independence hence different instrument combinations possible
  • Uptime guarantee
  • A designated engineer

Gold & Gold Plus

MS Vision’s Gold Service Plan offers coverage of full labour, travel and lodging costs and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo Scientific, Agilent and CTC

For whom?

Ideal for customers who need the certainty of performing instruments due to regulations or instrument workload.

Gold Service Plan Highlights

  • Includes all labour, travel and lodging costs for PM and breakdown visits
  • Guaranteed response time of 5 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics included
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available

Gold Plus Service Plan Highlights – upgrade to 3 days response time!

  • Includes all labour, travel and lodging costs for PM and breakdown visits
  • Guaranteed response time of 3 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics included
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available

Silver and Silver Plus

MS Vision’s Silver Service Plan offers a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo Scientific, Agilent and CTC.

For whom?

Ideal for customers who generally need a quick response time at moderate costs.

Silver Service Plan Highlights

  • Guaranteed response time of 5  working days for breakdowns
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Reduced rates for additional labour, travel and overnight stays
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics at reduced rates
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available

Silver Plus Service Plan Highlights – upgrade to 3 days response time

  • Guaranteed response time of 3 working days for breakdowns
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Reduced rates for additional labour, travel and overnight stays
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics at reduced rates
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available

MS Vision’s Bronze Service Plan is a preventative maintenance plan aimed to optimize your instrument performance. It is based upon a well-defined test and cleaning activity, documented by detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Products supported:
Mass Spectrometers and (U)HPLC instruments from Sciex, Waters, Thermo Scientific, Agilent and CTC

For whom?

Ideal for customers which want to ensure a proper performance of their systems at affordable costs where a guaranteed response time is not a prime requirement.

Bronze Service Plan Highlights

  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Labour and travel for PM activities included
  • Reduced rates for travel and overnight stays for additional service visits
  • Corrective visits given priority over non-contract customers
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics at reduced rates
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available